Many of our products are custom made and cannot be sold to another customer. Such items cannot be returned. No refunds will be sent for unauthorized returns. Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 14 days of receiving the order, and we will review return requests on a case by case basis. Returned items must be in saleable condition or no refund will be sent. When a return is authorized by us, you will be given a Return Authorization Number to include with the package. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item minus shipping charges and a 20% restocking fee.
Occassionally, a package is damaged in transit. We will replace items that arrive in a damaged condition. To receive credit for such a package, you must report it to the post office that delivered it so that they can inspect the damage and verify it in writing. You will need to send the package in its entirety (including all packing materials and box) to receive a replacement. We are not responsible for items lost in the mail. You may request and pay for insurance for the shipment if you wish.